Customer service for Dunkirk – Dover ferries

Customer service for the Dunkirk - Dover route is provided by our customer support team in Dover:

  • Tel: 0871 574 7235 (Calls cost up to 10p a min plus network charges) / +44 208 127 8303 (from outside the UK)
  • Email: dover.pax@dfds.com

Opening hours are 8 am - 8 pm Monday to Friday and 8am - 7 pm Saturday & Sunday.

Terms & conditions


Finding our ports

DFDS Seaways sail from the Terminal Roulier du Port Ouest, F-59279 Loon-Plage (Dunkirk) and from Eastern Docks, Dover.

Terminal Roulier du Port Ouest, F-59279 Loon-Plage (Dunkirk) Eastern Docks, Dover, CT16 1JA Kent

 


Frequently asked questions   

  1. When will I receive my tickets?
  2. Can I amend my booking at the port?
  3. What is the procedure for travelling with pets?
  4. Can I buy a ticket on the day of departure at the port?
  5. How can I change my booking prior to travel?

 

1. When will I receive my tickets?

DFDS Seaways operate as a ticketless company. When you make an online reservation you will be sent an email confirmation containing the booking reference and travel details. Alternatively, if you make a phone reservation, you will be asked to make a note of your booking reference number.

On the day of travel you will need to quote your booking reference at the DFDS Seaways check-in booth.

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2. Can I amend my booking at the port?

DFDS Seaways Dover-Dunkirk ferries do allow amendments to be made at the port subject to space availability. To amend your booking you will be charged the difference between the port fare (Turn Up and Go fare) and your original crossing fare. The Turn Up and Go fare is always charged at a higher rate than the internet fare so the amendment fee charged will be significantly higher than if you amend your booking prior to arrival at the port.

For the cheapest amendment please contact our customer support team as soon as your plans change.

We appreciate that short delays can occur when travelling so we allow our customers to amend their bookings one sailing before or one sailing after their original departure without any charges, however this is subject to space availability. You do not need to advise us in advance if this is the case.

Please note bookings cannot be amended if more than 24 hours have passed since your original crossing departed. A new booking must be made and the original booking is treated as a cancellation.

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3. What is the procedure for travelling with pets?

DFDS Seaways Dover-Dunkirk vessels are able to carry pets as long as we are advised at the time of the booking and provided a pet passport number. Pet tickets are charged at £30 per animal.

If you need any assistance please call 0871 574 7223 (Calls may cost up to 10p per minute plus network extras) and speak to one of our Passenger Services Coordinators.

In case of travelling with horses/ponies, due to the nature of the vehicle type, bookings must be created through our freight reservation's department dover.freightsales@dfds.com.

Note: All animals must remain in the vehicle during the crossing and are subject to the necessary documentation, vaccinations etc. For any more additional information we advise you to visit the DEFRA website.

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4. Can I buy a ticket on the day of departure at the port?

Tickets can be purchased at the Travel Centre in Dover or Dunkirk. DFDS Seaways Dover-Dunkirk ferries charge a Turn Up and Go fare at the port which is a premium fare and not the same as the internet fare.

Bookings are subject to availability. In order to get the cheapest price we recommend that you book your ticket in advance.

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5. How can I change my booking prior to travel?

The DFDS Seaways Dover-Dunkirk ferry system does not at present allow changes to be made to your booking online. If you have booked directly with us, either online or via our call centre, please contact our customer support team.

You will also need to pay any difference in fare between what you have already paid and the price of the new sailing. This procedure only applies to amendments made prior to arrival at the port.

Note: DFDS Seaways Dover-Dunkirk ferries can only process amendments to bookings made directly with us. If you have made your booking with a travel agent, or online via another website, please contact the relevant agent/website to process any amendments required.

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